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Bea: What do you miss most about the store? And don't say having everything in its proper place. I get it. You have control issues.
Thomas McGregor: I miss being helpful. A parent or grandparent comes into this shop looking for a gift for the child they love. I ask a few simple questions and know exactly what they need. I love helping people get what they want. [pause] Especially when they don't even know that they want it. Those are the best.
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