I just don't get it. I've been with this insurance company for over ten years.

I know, Harold, but unfortunately, when we reviewed your claim, we discovered that you failed to mention a previous condition.

What condition? There's no condition.

[opens folder]

It says here you had oral surgery to remove a cyst from your jaw.

This is absurd! I have heart disease. It has nothing to do with some oral surgery that I had 30 years ago!

Any type of oral surgery is going to leave scar tissue. Scar tissue can lead to gum disease, and as you well know, gum disease can cause heart disease.

You know what? You're-You're a criminal. [stands] You are a goddamn criminal. I've paid my monthly premium for ten years without so much as a cold, and now that I'm actually sick, you're gonna deny my coverage? I have a family!

Those are the rules, Harold! I'm sorry, but your own actions have caused this.

You've just given me a death sentence. I mean, who's gonna cover me now? You just killed me.