[John presents Rebecca with a paper of an appeal approval.]

No, no, no. This is an appeal. An appeal is for an already existing claim. What you needed to file was a grievance. You filed the wrong paperwork.

Wait a minute...

You're gonna have to resubmit. It could take up to 30 days.

[frustrated]

Look, I don't have 30 days.

I know you don't.

And quite frankly, I'm getting sick of the runaround. Now what I need is my son's name...

Mr. Archibald, your account is in access of $30,000. The hospital has bent over backwards to help you out.

Is that right?

Yes! It is right. But there's a limit to our generosity. Once and for all, your insurance does not cover this.