[John presents Rebecca with a paper of an appeal approval.] Rebecca Payne : No, no, no. This is an appeal. An appeal is for an already existing claim. What you needed to file was a grievance. You filed the wrong paperwork. John Q. Archibald : Wait a minute... Rebecca Payne : You're gonna have to resubmit. It could take up to 30 days. John Q. Archibald : [frustrated] Look, I don't have 30 days. Rebecca Payne : I know you don't. John Q. Archibald : And quite frankly, I'm getting sick of the runaround. Now what I need is my son's name... Rebecca Payne : Mr. Archibald, your account is in access of $30,000. The hospital has bent over backwards to help you out. John Q. Archibald : Is that right? Rebecca Payne : Yes! It is right. But there's a limit to our generosity. Once and for all, your insurance does not cover this.

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